[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” next_background_color=”#024771″ admin_label=”Hero” _builder_version=”4.27.6″ background_color=”#C34402″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(214,218,255,0.7) 50%|rgba(214,218,255,0.3) 100%” background_color_gradient_start=”rgba(214,218,255,0.7)” background_color_gradient_start_position=”50%” background_color_gradient_end=”rgba(214,218,255,0.3)” background_image=”https:\/\/progressivecommunityservices.com\/wp-content\/uploads\/2021\/01\/faqs-pcs-orange.png” parallax=”on” custom_margin=”||||false” custom_padding=”8vw||8vw||false|false” custom_padding_tablet=”||50px|” custom_padding_phone=”10%||10%||false|false” bottom_divider_style=”curve” bottom_divider_height=”6.2vw” bottom_divider_arrangement=”above_content” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”auto|auto|auto|auto|false|false” custom_padding=”0px|0px|0px|0px|false|false” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.6″ text_font=”||||||||” text_line_height=”2em” header_font=”Rubik|700||on|||||” header_font_size=”50px” header_letter_spacing=”5px” header_line_height=”1.4em” text_orientation=”center” background_layout=”dark” max_width=”800px” module_alignment=”center” custom_margin=”||6px|||” custom_padding=”0px|||||” header_font_size_tablet=”40px” header_font_size_phone=”32px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n
Below you will find answers to common questions about Progressive Community Services and the supports we offer. Click on the plus sign next to each question to view the answer.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.27.4″ background_color=”#024771″ custom_padding=”54px|0px|54px|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.16″ width=”100%” module_alignment=”center” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”” custom_padding_phone=”0px|10%|10%|10%|false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_3_font=”Montserrat||||||||” header_3_line_height=”1.4em” header_4_font=”||||||||” background_layout=”dark” max_width=”700px” module_alignment=”center” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”What can I expect from my Support Coordinator?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n
Support Coordinators will build a professional relationship with you and help you work towards your definition of a good life. Support Coordinators will do this in the following ways:<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”What is my Support Coordinator\u2019s role if I (or someone in my family) has waivered services?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n
The Support Coordinator’s main role is to monitor services that are utilized through the Department of Mental Health (DMH). Support Coordinators have mandated requirements regarding how to monitor, how often, and what areas to monitor. Typically, services are monitored on a monthly or quarterly basis.<\/p>\n
Your Support Coordinator will set up time(s) with the person supported and you and your service team, to monitor services, inquire about progress of goals, help resolve issues, and find out if any needs have changed. Support Coordinators document their findings and discussions during monitorings and will follow up on any questions or service issues that arise during a monitoring.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”What do I do if I need help resolving an issue or I want to speak to a supervisor?” open_toggle_text_color=”#000000″ closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n
Our Support Coordinator (SC) Supervisors and SC Manager are available to help resolve conflicts and issues when needed. If you feel that you have not gotten satisfactory communication about an issue, we welcome you to contact your Support Coordinator\u2019s Supervisor.<\/p>\n
We also welcome any positive feedback or comments about your supports and our services.\u00a0 You can speak with the supervisor and\/or manager by calling the PCS office at (816) 364-3827 and asking to speak with your Support Coordinator\u2019s supervisor.<\/p>\n
You may also reach out directly to a member of our management team by emailing SCManager@sb40pcs.com<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”My Support Coordinator is a mandated reporter. What does this mean?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n Support Coordinators are mandated reporters and are required by law to report suspected abuse and neglect concerns. Support Coordinators attend yearly Abuse\/Neglect training so that they understand what is considered a reportable concern and the guidelines for reporting.<\/p>\n If a Support Coordinator notes a potential abuse\/neglect concern during a visit or monitoring, they will take that concern back to their supervisor, and file a report through the Department of Mental Health (DMH) protocols. Support Coordinators will communicate to the extent that they are able with the team surrounding the person supported, so the team can problem solve and find a solution to address the concerns.<\/p>\n Read more about DMH\u2019s Abuse Neglect regulations here: https:\/\/dmh.mo.gov\/mental-illness\/provider\/reporting<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How often do I need to speak with my Support Coordinator?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n We encourage the Support Coordinators to build a relationship with the people they support. The level of communication between a Support Coordinator and the person supported varies based on the person\u2019s preferences and their level of services.\u00a0 Some waivered services require monthly visits, while others require quarterly visits.<\/p>\n Your Support Coordinator will work with you to discuss the level of contact based on those things at each annual plan meeting. We encourage you to reach out to your Support Coordinator at anytime if you have questions, concerns or what information to share with them about your life.<\/p>\n [\/et_pb_toggle][et_pb_divider _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_3_font=”Montserrat||||||||” header_3_line_height=”1.4em” header_4_font=”||||||||” background_layout=”dark” max_width=”700px” module_alignment=”center” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”Where do I get an Application?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n You may visit our HUD Housing page<\/a> for more information or download the application here: HUD Housing Pre-Application<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What other housing is available to me in Buchanan County?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n You can find additional low-income housing at HUD’s Apartment Finder. Just visit this link:\u00a0 https:\/\/resources.hud.gov\/<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is included at The Maples and Keystone Place? ” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n All utilities except cable, internet, and laundry are included. Cable and internet are available in common areas and onsite laundry is also available.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I have a roommate? ” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n All units are income-based and both individuals’ incomes are considered at the time of move-in. We have a 2-person per bedroom occupancy standard.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I live at The Maples and Keystone Place if I have a child?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n Yes, it is multi-family housing.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I use a Section 8 voucher at The Maples or Keystone Place?” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n No. Our properties are administered under a different Housing Program. Section 8 housing in Buchanan County can be found at https:\/\/affordablehousingonline.com\/housing-authority\/Missouri\/St.-Joseph-Housing-Authority\/MO003<\/a><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Am I allowed to have a pet or therapy animal? ” open=”on” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” global_colors_info=”{}”]<\/p>\n Yes.<\/p>\n Pets require a deposit and must be under 10lbs, over one year old, and up-to-date on vaccines.<\/p>\n Therapy animals must be certified by a doctor’s order, under 10lbs, over one year old, and up-to-date on vaccines.<\/p>\n For service animals, a certification of training for medical service must be presented. It must be properly cared for under City Ordinances.<\/p>\n [\/et_pb_toggle][et_pb_divider _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.16″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_3_font=”Montserrat||||||||” header_3_line_height=”1.4em” header_4_font=”||||||||” background_layout=”dark” max_width=”700px” module_alignment=”center” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_toggle title=”What is a developmental disability?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#ffffff” icon_color=”#F65502″ use_icon_font_size=”on” icon_font_size=”24px” open_icon_color=”#F65502″ open_use_icon_font_size=”on” open_icon_font_size=”24px” _builder_version=”4.16″ title_level=”h4″ title_font=”Montserrat|500|||||||” title_line_height=”1.4em” body_line_height=”2em” custom_padding=”30px|40px|30px|40px|true|true” animation_style=”fade” border_radii=”on|10px|10px|10px|10px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”30px” box_shadow_color=”rgba(0,0,0,0.06)” locked=”off” global_colors_info=”{}”]<\/p>\nHUD Housing<\/h2>\n
Family Navigation<\/h2>\n