Quality Enhancement Department
Ensures ongoing quality enhancement through the lens of Charting the Life Course and The Council on Quality and Leadership (CQL), while collecting meaningful data to develop and communicate reports that drive decisions.
Quality Enhancement (QE) Team Roles
Quality Enhancement Manager
Quality Administrative Asst.
Coordinadora de apoyo con calidad
English-Spanish Interpreter-Translator
How PCS Measures Quality
PCS is accredited by The Council on Quality Leadership. Below, you can learn more about how this drives the work we do everyday to support individuals with developmental disabilities in Buchanan County.
What is CQL?
Since 1969, CQL has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities.
Acreditacion
A common understanding of the term accreditation involves the formal recognition of an organization for attaining a specified set of standards, often viewed as merely “passing a test.” CQL’s Accreditation approach is more about being on a journey toward ongoing organizational transformation.
Rather than receiving a “passing score,” it is about choosing the right path and making measurable progress. CQL will meet organizations where they are and help them move to a better place.
What are POM’s?
Personal Outcome Measures® are a powerful tool to ensure supports and services are truly person-centered. In a Personal Outcome Measures® interview, 21 indicators are used to understand the presence, importance and achievement of outcomes, involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment and more.
The insight gained during a Personal Outcome Measures® interview can then be used to inform a person-centered plan, and at an aggregate level, influence an organization’s strategic plan.
PCS Journey
Progressive Community Services received its first Quality Assurances Accreditation in 2015. The agency worked through an action plan and when the accreditation term ended in 2018, the agency moved up to the next accreditation level, Person-Centered Excellence. Progressive Community Services continued its Person-Centered Excellence level in 2022 and was awarded another four-year accreditation term.
Throughout the process the agency continues to work on enhancing policies and practices to benefit the lives of the employees and people that are supported.
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